Retailers urged to re-think police calls for low-level crimes after George Floyd's death


Now, as the trial over his death continues to unfold, criminal justice reform experts and diversity specialists are hoping the case will prompt retailers — from small businesses to major chains — to reassess how they treat Black and other minority customers and how they can handle loss prevention cases more equitably.

Retailers, they point out, are on the front lines of racial justice in their own stores.

"While interactions with the police can be fairly infrequent, everyone shops," said Cassi Pitt*man Claytor, a sociology professor at Case Western Reserve University in Cleveland, who has studied racial profiling in retail settings. "When [Black people] are asked about the contexts where they are treated unfairly due to their race … shopping in a store ranks above all other settings, including interactions with the police."
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