Ramona Hood was a 19-year-old single mother when she started as a receptionist at what is now FedEx Custom Critical in Green. Nearly three decades later, she is president and chief executive officer of the subsidiary.

“I wasn’t thinking this was going to be my career and I'd be here for 28 years,” she said. “I was a young mother. I wanted a job that had a stable shift that would allow me to do (college) courses as appropriate.”
Hood explained how she consistently sought the advice and guidance of mentors. In an industry dominated by white men, Hood frequently was a trailblazer in terms of race or gender, and sometimes both. She recounted how seeking the support of Virginia Addicott, who retired as president and CEO in December, was crucial to her ascent. Hood recalled how she was the only African American on the executive leadership team several years ago.
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